Evri invests in the next phase of its AI journey

Evri today announces it will become one of the first organisations in the UK to adopt Microsoft 365 E7. A move that marks a significant step forward in its long-term investment in service quality and delivery accuracy, powered by artificial intelligence and digital innovation.

The organisation is an early adopter, with E7 only becoming available in May this year. With a significant investment, and 6,000 licences to be deployed, Evri will roll out Microsoft 365 E7 across the business over the coming months.  The move will equip colleagues with cutting-edge tools including Microsoft 365 Copilot, Microsoft Agent 365 and the Microsoft Entra Suite – powerful productivity apps and security apps. Some of these tools have been tested in the business for a number of years, but this rollout broadens reach and provides additional tools.

This investment means Evri can make better use of the intelligence behind Microsoft 365 Copilot, connecting Evri’s people more easily to the knowledge they need across the business. It will help teams cut down on manual tasks, work more efficiently and get clearer insights to support better decisions day to day.

Evri delivers more than one billion parcels annually, and alongside strong business growth, the number of colleagues has grown. Without AI, it would be impossible for everyone to have full insight across the business. AI can help teams remain connected and avoid siloed working. Evri is putting AI to work for its people, helping them work smarter not harder.

The introduction of E7 will help Evri colleagues save time, reduce manual processes, and enhance decision-making, ultimately improving the service delivered to millions of consumers – but always with a human in the loop.

By integrating AI into everyday workflows, teams will be able to:

• Build agents to act as digital teammates, handling routine tasks, coordinating end-to-end workflows and freeing colleagues to focus on higher-value work
• Access insights faster to improve operational performance and quality
• Enhance communication and collaboration
• Use data provided by VeriSnap to act more efficiently and improve delivery quality

For customers, this investment supports Evri’s continued focus on quality, reliability and innovation, helping ensure parcels are delivered efficiently and accurately as the business continues to grow.

Evri’s adoption of Microsoft 365 Copilot is centred on empowering its people. Tools such as AI-powered writing and grammar support will help colleagues of all backgrounds communicate more effectively, supporting diversity and inclusion across the organisation.

Evri has been investing in AI and advanced technology for several years, building a mature underlying architecture that enables it to scale new innovations quickly and safely. While Microsoft 365 E7 is designed for large enterprises, Evri’s agile approach positions it strongly as an early adopter of the technology, and is able to adopt at an earlier stage because of mature underlying architecture. Evri began investing in AI several years ago, with an initial £1 million commitment – and £3.5 million invested in total as of last year – so the benefits are not new to the business, and the business has a proven track record of time saving for its people. Importantly, the solution operates within a secure, closed environment at all times – one of Evri’s reasons for choosing Microsoft as a trusted provider.

Microsoft has been chosen as a trusted partner to support Evri’s next phase of growth, combining industry-leading security with powerful productivity tools.

Marcus Hunter, Chief Technology Officer at Evri Group, said: “Our investment in Microsoft 365 Copilot E7 marks an exciting milestone in Evri’s AI journey. We’ve been building our capabilities in this space for a number of years, and this allows us to take the next step – putting powerful, secure AI tools directly into the hands of our people.

“This is about empowering all our people through technology. By removing manual tasks and unlocking insights from across our organisation, we can help our teams work smarter, deliver better service, and continue to scale as our business grows.

“Microsoft is a trusted partner for Evri, and together we’re ensuring that everything we do with AI is secure, responsible and delivers real value for both our colleagues and our customers.”