Royal Mail’s First Class service the best ever

Royal Mail’s quality of service to customers is at its highest level ever, as the latest figures show. In the second quarter of 2006-07 (end of June to early September), 94.5% of First Class letters arriving the next working day after posting. This is the best performance of any quarter on record, and exceeds the 93.0% national target.

Second Class mail also beat its 98.5% target, with a 99.1% performance over the same three-month period – also the best second quarter result on record.

“These are great results and confirm we are delivering the best ever quality of service to our customers,” said Ian Griffiths, Managing Director, Royal Mail Letters. “This is thanks to the hard work and dedication of all our postmen and women who do a first class job day in, day out.”

Mail services used by larger businesses also exceeded their targets. These include Mailsort bulk business mail services, Presstream for magazine mailings and PPI (printed postage impression) items.

Royal Mail’s Standard Parcel service recorded a performance of 95.2% – well above its 90.0% target. Royal Mail’s Special Delivery guaranteed next day service also exceeded its target – with a 99.1% performance against its 99.0% target.

“The challenge we now face is to maintain the consistent, high quality service we are delivering to our customers in the run-up to the busy Christmas period,” Mr Griffiths said. “We are determined to meet that challenge.”

Ends

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NOTES TO EDITORS
• The full Quarter 2 quality of service report will be available on Royal Mail’s corporate website (www.royalmailgroup.com) by the end of November.