ParcelHero: The EU’s customs changes were aimed at the flood of ultra-cheap e-commerce imports

ParcelHero warns that the new €2 EU handling charge and mandatory Product Identifiers, introduced on 1 November, are landing on top of July’s €3 customs duty fee just as Christmas parcel volumes peak. Charged per product line, they can quickly add up on mixed parcels, and could push up the price of UK goods sold to EU consumers and cause delays.

The EU has brought in its changes in two stages. On 1 July 2026, it ended duty-free treatment for low-value parcels and introduced a flat €3 customs duty on most business-to-consumer (B2C) parcels worth €150 or less. On 1 November 2026, two more changes arrived, just as peak-season volumes began to build:

• A new €2 EU handling fee per item, on top of the €3 duty. Unlike the duty, the handling fee also applies to parcels worth more than €150.
• Mandatory Product Identifiers (PIDs) for every item in a B2C parcel, whatever its value.

Customs can hold, delay or reject any parcel with missing data.

David Jinks, M.I.L.T., Head of Consumer Research at Parcelhero, explains: ‘Both charges are counted per product line (HS code) rather than per parcel. That means a minimum of €5 before VAT and postage, with a parcel with three different product lines carrying €15 in charges.

‘The EU’s customs changes were aimed at the flood of ultra-cheap e-commerce imports from China, but Santa’s sleigh has been caught in the same net. From 1 November, every item in a B2C parcel needs its own product identifiers, and any missing data risks a hold, a delay or a rejected parcel. At peak, when carriers and customs authorities are already stretched, even a short delay can mean a gift or delivery missing Christmas altogether. The new customs procedures were introduced on a Sunday, it will only be as the week progresses that the full scale of any delays caused by the new fees and red tape becomes apparent.

‘For private senders, the good news is that genuine personal gifts worth €45 or under, sent from one person to another, remain exempt from the new handling fees and duties, provided they are declared correctly.

‘For businesses, the new data rules are the biggest headache. Every item must now carry up to three identifiers: a Merchant Product ID (usually a SKU), a manufacturer’s Non-Standardised Product ID (the one most sellers are missing) and a Standardised Product ID such as a GTIN, EAN, UPC or ISBN. They must be set at variant level, so a t-shirt in three colours and four sizes counts as 12 separate products. Batch-level and lot-level identifiers are rejected.

‘The costs add up quickly too. Because everything is charged per product line, a mixed parcel of gifts can attract several sets of charges, UK merchants selling directly to EU consumers must decide whether to swallow the new handling charge, or pass the cost on to their EU customers just as peak season begins.

‘These rules are described as temporary, with a full customs reform, including the removal of the €150 threshold, expected around mid 2028. However, UK businesses and consumers shipping to the EU should expect more change, not less.

Parcelhero’s advice for businesses:

• Consider the impact of the new fees on your bottom line. Can you afford to swallow the new handling fees and duties, or do you need to pass on some of the cost to your EU customers through increased prices or shipping fees?
• Audit your product catalogue. Check every EU-bound product has all three identifiers at variant level, and contact manufacturers early for missing NS-PIDs, as that step takes the longest.
• Tidy your customs data. Make sure HS codes, values, recipient details and product descriptions are accurate. Avoid brand names, colours, serial numbers and internal codes, in line with the EU’s clearer-description requirements under ICS2.
• Don’t rely on marketplaces. Selling through Amazon, eBay, Etsy or TikTok Shop does not remove the duty or handling fee. Marketplaces collect VAT on consignments up to €150, but the customs charges still attach to the parcel.
• Consider EU stock. Goods imported in bulk are cleared once, so later sales carry no per-item duty or handling fee. This requires an EU VAT registration in the storage country, plus One Stop Shop for sales across the EU.
• Plan for returns. Duty is not automatically refundable on B2C returns once goods are released into free circulation.
• The new handling charge is paid for by the seller, not the consumer. However, in general there is considerably more scope for unexpected charges impacting customers than pre-Brexit. Consider DDP. With DDP, you prepay and build all custom’s fees into your pricing. With delivery duty unpaid (DDU), your customer is asked to pay on delivery, which can lead to refused parcels.

‘IOSS covers VAT only. It doesn’t cover the €3 duty or the €2 handling fee, so sellers who thought they were sorted may be in for a surprise. Our advice is simple: post early, declare everything accurately and make sure your recipients know what to expect.’