Australia Post: App Collect is another way we’re responding to changing expectations
Australia Post has rolled out App Collect, a new feature in the Australia Post app designed to make the parcel collection experience simpler and more convenient for customers, helping retailers deliver a smoother experience beyond the checkout.
The national launch builds on the growing number of ways customers can manage their deliveries through the Australia Post app.
Eligible customers will receive an “Awaiting Collection” notification when App Collect is available, allowing them to simply present the collection QR code in the app when picking up their parcel.
For retailers, encouraging customers to download the Aus Post app gives shoppers greater visibility and choice over their deliveries and, with App Collect, can help make the final stage of the online shopping journey simpler when a parcel is awaiting collection.
Executive General Manager, Retail, Brand and Marketing Josh Bannister, said App Collect reflects customers’ preference for simple, digital ways to manage their parcels.
“Customers tell us they want delivery and collection experiences that fit seamlessly into their day, and App Collect is another way we’re responding to those changing expectations.
“For retailers, the customer experience doesn’t necessarily end at the checkout. Giving shoppers simple and convenient ways to manage and collect their purchases can help create a smoother experience right through to the moment their parcel is in their hands.
“By giving customers the option to use their verified Australia Post app instead of physical ID, we’re making parcel collection faster and more convenient while creating a smoother experience in our Post Offices,” said Mr Bannister.
Australia Post research shows around one in four customers have forgotten to bring ID when collecting a parcel. By giving customers another way to verify their identity using their Australia Post app instead of physical ID, App Collect helps address this common frustration while creating a smoother and more convenient parcel collection experience.
Retailers can encourage customers to download the Australia Post app as another way to help them stay on top of their deliveries. Customers can download the AusPost app from the Apple App Store or Google Play and sign up for a free MyPost account to access App Collect when available for eligible parcels.
