Royal Mail’s first class service to customers

Royal Mail’s latest independent performance report shows postmen and women are continuing to deliver target-beating service to customers.

From April to the beginning of December 2006, stamped First Class mail beat its 93.0% target with 94.1% arriving the next working day, while Second Class mail also beat its 98.5% target, with a 99.0% performance over the same period.

Tom Melvin, Operations Director of Royal Mail’s Letters business, said: “Thanks to the hard work and dedication of our postmen and women, Royal Mail is delivering target-beating performance at some of the lowest postage prices in Europe – giving customers great value.

“In a fully competitive market, providing a consistent high quality service and unbeatable value is vital to enable Royal Mail to keep customers and win new business – and that’s what we’re determined to do.”

Mail services used by larger businesses also exceeded their targets during the first three quarters of the 2006-07 financial year. These included Royal Mail’s Mailsort bulk business mail services, Printed Postage Impression (PPI) items, and the Presstream service for magazine mailings.

Royal Mail’s Standard Parcel service recorded a performance of 94.6% between April and the beginning of December 2006 – well above its 90.0% target. Special Delivery met its 99.0% target over the same period.

Ends
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Notes to Editors
• The full Quarter 3 (September to December 2006) quality of service report will be available on Royal Mail’s corporate website (www.royalmailgroup.com) by the end of February.
• Royal Mail’s quality of service is measured independently by Research International, with the results based on more than 1.2 million test letters, parcels and packets sent between April and the beginning of December 2006 to over 9,200 addresses nationwide.