UPS begins interception service

United Parcel Service Inc. has begun a new service allowing customers to reroute packages in the process of being delivered to a new destination for a USD10 fee.

The Atlanta-based package shipper calls that new service UPS Delivery Intercept and said it is the industry’s only Web-enabled package interception service. With UPS Delivery Intercept, a shipper uses a UPS package application such as UPS WorldShip, UPS CampusShip or UPS Internet Shipping, clicks on the 1Z tracking number and requests a reroute. Interception requests also can be made through a shipper’s myups.com account as well as via UPS Signature Tracking.

Shippers can access the service 24 hours a day and seven days a week to ask UPS to intercept packages being shipped from and to anywhere in the United States and Puerto Rico.

“A great interception can be the difference between winning and losing, especially in the world of business and complex supply chains,” said Kurt Kuehn, UPS senior vice president of worldwide sales and marketing. “With UPS Delivery Intercept, shippers receive an unprecedented level of control over their packages, enabling them to avoid mistakes that could cost money or impact customer service.”