DPD Polska introduces – DPD Consumer Premium
First on the market product, which considers the business customers as well as individual recipients needs in the B2C segment, especially concerning e-commerce.
Development of e-business, growing customer needs for a professional logistic service regarding Internet trade as well as expectations of end consumers, have contributed to the creation of a complex product called DPD Consumer Premium.
DPD Polska, aiming at: raising the company’s customers competitiveness; creating a flexible solution considering the B2C market features and improving quality and efficiency of deliveries to individual consumers; introduces the product DPD Consumer Premium. DPD CP grants the possibility of tailoring the offer to the individual needs of the consumer, who himself determines the time and place of delivery. The recipient decides how he wants to be informed about the delivery, chooses from available options, and as a result defines the final price of the service.
„We have created a product, which is a result of the needs and expectations of the market as well as our operational capabilities. After a couple months of tests, we have prepared a dedicated online and offline tool, ensuring professional logistic service. These tools can be implemented by Call Centers and e-shops on their websites. They show the availability of our couriers in certain time and localization zones in whole of Poland. This means that the end consumer can determine the convenient time and delivery address: either home address, work place, vacation destiny or in the DPD depot” – says Rafa³ Naw³oka, DPD Polska President.
The DPD Consumer Premium product links existing services with new available options: COD, return documents, direct delivery, deliveries in time zones 12-15:00, 15-18:00, 18-21:00 for certain postal codes, recipient’s data verification, return parcel and SMS or e-mail information. The product is targeted at companies requiring high quality and efficient deliveries.
„When creating DPD Consumer Premium we took into consideration the needs of business as well as individual customers. We have fulfilled the market’s expectations by offering a product, which guarantees satisfaction of the consumer and also raises competitiveness of companies cooperating with us” – adds Rafa³ Naw³oka.
