An Post sustains improved service quality
An Post welcomes the release of the latest ComReg monitor for the second quarter of this year. The results show that An Post sustained its improved service level of 78 per cent during the April – June period. This represents a five per cent increase on the same period last year.
This is further evidence of the company’s determination to drive up mails service quality, whilst handling increasing volumes of letter and parcel mail. International Postal Corporation (IPC) figures for the first half of this year show that An Post has achieved an eight per cent year-on-year improvement on next-day delivery of inbound international mail – up to 92.5 per cent from 84.5 per cent in 2006.
An Post Chief Executive, Donal Connell said the company is continuing its drive to improve service quality. “We are fully committed to reaching our interim target of 80 per cent next-day delivery this year and to achieving our target of 94 per cent within three years,” he said.
A quality improvement programme instituted in the second half of 2006 comprises a range of measures including improved systems of resource planning across the company’s processing, collection and delivery operations; the completion of internal Change programmes: improved internal communications and significant investment in the company fleet. This is set to continue countrywide, with particular focus on ensuring consistent mails collection times in urban and rural areas.
