Royal Mail: Report shows impact of last year’s strike on service (UK)
Royal Mail has today published its quality of service report for the pre-Christmas period, showing the impact of last year’s strike action.
The industrial action resulted in a fall in First Class quality of service to around 80 pct during the three-month period from early September to the beginning of December, while Second Class was down to 91.4 pct – in contrast to the target-beating performance being delivered across almost every aspect of Royal Mail’s service before last year’s strike.
Ninian Wilson, Royal Mail’s Operations Director, said: “With the strike behind us and a wide-ranging agreement on modernisation in place, we are now focused on delivering once again consistent, high quality of service to all our customers.”
Royal Mail has today published its quality of service report for the pre-Christmas period, showing the impact of last year’s strike action.
The industrial action resulted in a fall in First Class quality of service to around 80 pct during the three-month period from early September to the beginning of December, while Second Class was down to 91.4 pct – in contrast to the target-beating performance being delivered across almost every aspect of Royal Mail’s service before last year’s strike.
Ninian Wilson, Royal Mail’s Operations Director, said: “With the strike behind us and a wide-ranging agreement on modernisation in place, we are now focused on delivering once again consistent, high quality of service to all our customers.”
