DHL first in Asia Pacific logistics industry to implement ISO standards across entire business
DHL announced that its freight forwarding business unit, DHL Global Forwarding, has become the first in the industry to fully implement two of the International Organization for Standardization’s (ISO) best known standards – ISO 9001:2000 for quality management and ISO 14001:2004 for environmental management.
DHL Global Forwarding’s entire operation in Asia Pacific, covering over 200 facilities across 14 countries, has received the full certification and is now aligned to ISO 9001:2000 and ISO 14001:2004’s globally implemented standards for quality management and environmental management systems.
The ISO 9001:2000 certification emphasizes DHL Global Forwarding’s consistent quality management processes which it has established and continued to develop to increase customer satisfaction. DHL’s internal processes go beyond the basic conditions set by ISO and include key performance indicators for all functions, compliance checks and reviews and customer feedback mechanisms.
In addition to this, 5 pct of DHL Global Forwarding’s staff has been trained as Lead Auditors. They regularly conduct internal compliance audits to ensure the continued effectiveness of the system and identify opportunities for improvement in service excellence.
The ISO 14001:2004 certification means that DHL Global Forwarding has successfully met the requirements for environmental management systems, and confirmed its intention to operate in an environmentally sustainable manner.
DHL announced that its freight forwarding business unit, DHL Global Forwarding, has become the first in the industry to fully implement two of the International Organization for Standardization’s (ISO) best known standards – ISO 9001:2000 for quality management and ISO 14001:2004 for environmental management.
DHL Global Forwarding’s entire operation in Asia Pacific, covering over 200 facilities across 14 countries, has received the full certification and is now aligned to ISO 9001:2000 and ISO 14001:2004’s globally implemented standards for quality management and environmental management systems.
The ISO 9001:2000 certification emphasizes DHL Global Forwarding’s consistent quality management processes which it has established and continued to develop to increase customer satisfaction. DHL’s internal processes go beyond the basic conditions set by ISO and include key performance indicators for all functions, compliance checks and reviews and customer feedback mechanisms.
In addition to this, 5 pct of DHL Global Forwarding’s staff has been trained as Lead Auditors. They regularly conduct internal compliance audits to ensure the continued effectiveness of the system and identify opportunities for improvement in service excellence.
The ISO 14001:2004 certification means that DHL Global Forwarding has successfully met the requirements for environmental management systems, and confirmed its intention to operate in an environmentally sustainable manner.
DHL has taken stringent measures to be fully compliant with ISO 14001:2004. DHL Global Forwarding has embedded the culture of ‘environmental thinking’ into its business across its daily operations and, at an early phase, to manage the impact on the environment through a variety of initiatives.
DHL considers quality, environmental impact and operational efficiency in all aspects of its business. This is a key part of DHL’s business approach to provide best-in-class, as well as environmentally-responsible, products and service to its customers. These latest certifications are congruous with DHL’s global environmental sustainability and quality management goals and strategies.
