Correos – flexible working is raising quality (SPA)
Correos, the Spanish postal operator says that flexible working has seen an improvement of 7.85 points on its quality of service for delivery times from the end of 2006, the date at which it began to apply its new revenue model. Based on stable employment and quality, the postal operator delivered 64 pct of ordinary mail by the following day compared to 56 pct in 2006.
Flexibility including a mix of permanent and semi-permanent staff which allows staff to transfer to other departments or take time out, has enabled Correos to raise staff levels during busy periods. Over the summer, Correos employed 1,700 staff on a fixed-discontinuous basis to help on foot and motorcycle deliveries and as a result made Correos far more efficient. Correos is one of the biggest employers in Spain with more than 63,000 employees
Correos favours a decentralized, agile and more dynamic management of human resources and says it can pay off for staff too who join on this basis, enabling the postal operator to evaluate new recruits as well as new employees getting a feel for the job. According to Correos, those entering the service in a fixed-discontinuous role, then have opportunities to move to a permanent contract or transfer. Around half of those starting at Correos do just that and the arrangement allows Correos to make the best use of it’s workforce.
Correos, the Spanish postal operator says that flexible working has seen an improvement of 7.85 points on its quality of service for delivery times from the end of 2006, the date at which it began to apply its new revenue model. Based on stable employment and quality, the postal operator delivered 64 pct of ordinary mail by the following day compared to 56 pct in 2006.
Flexibility including a mix of permanent and semi-permanent staff which allows staff to transfer to other departments or take time out, has enabled Correos to raise staff levels during busy periods. Over the summer, Correos employed 1,700 staff on a fixed-discontinuous basis to help on foot and motorcycle deliveries and as a result made Correos far more efficient. Correos is one of the biggest employers in Spain with more than 63,000 employees
Correos favours a decentralized, agile and more dynamic management of human resources and says it can pay off for staff too who join on this basis, enabling the postal operator to evaluate new recruits as well as new employees getting a feel for the job. According to Correos, those entering the service in a fixed-discontinuous role, then have opportunities to move to a permanent contract or transfer. Around half of those starting at Correos do just that and the arrangement allows Correos to make the best use of it’s workforce.
The president of the Spanish Post Office, José Damián Santiago, said: “These are the first fruits of maintaining stable employment and improving quality. In the immediate future, good results for the quality of our employment and in the quality of the service we provide, will increase”.
