“Happy 40th Birthday, DHL”
DHL celebrate a landmark birthday after Adrian Dalsey, Larry Hillblom and Robert Lynn “made the world a little smaller” on 25 September 1969. Citing the company’s “pioneering spirit, strong customer focus and critical role in facilitating global trade,” Frank Appel, CEO of Deutsche Post DHL recounts the secret of DHL’s success as the company marks its 40th anniversary.
“In 1969, three men set out to do the impossible and conquered the moon. A few months later, Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL and made the world a little smaller,” Appel said. “DHL pioneered the international express industry, making it possible for documents to reach recipients overnight instead of a few days.”
“Very early on, we recognised that the company’s success lies not only in listening to what our customers want, but, more importantly, acting on it quickly and effectively. Very often we anticipated what our customers want and addressed these even before they ask.”
Appel concludes: “Our employees and customers have brought DHL to where it is today. Through them, we are determined to sustain our pioneering spirit, which for so many years has enabled us to offer solutions that help our customers reach their goals. By pro-actively and continuously encouraging innovative practical thinking, we are confident that we will overcome the current economic situation and are well-positioned to sustain our global market leadership – for now and for many more decades to come.”
