Dutch delight at Triangle awards

DUTCH FLAG-CARRIER KLM was named Airmail Carrier of the Year for the second time running at Triangle Management Services’ 12th World Mail & Express conference in London in May.
The award has been designed to encourage best practice in the areas of customer service, innovation and overall performance.
KLM’s payload availability and problem-solving ability were particularly commended by postal operators.
The Internet Commerce Award went to the UK Post Office’s Parcelforce Worldwide for its worldofshop ping.com service designed to enable businesses to reach global markets via the web.
The Innovation award was won by the US Postal Service for its ‘Confirm’ tracking system for letter post items.
The Customer Service award went to the Japan Postal Services Agency for an information system allowing customers to access target times and actual tracking of mails and packages in real-time via the Internet or from mobile phones.
A new award category for e-messaging went to the British Forces Post Office Agency, for its work in helping to keep communications lines open between personnel and families and friends at home, especially in places where normal post services had been disrupted.
There was also a new Marketing Campaign of the Year award, which went to Deutsche Post Global Mail for its highly visible US promotional campaign.