Deutsche Post DHL awards servicing deal to Mettler-Toledo
Deutsche Post DHL has signed a European servicing agreement with Mettler-Toledo. The deal will see Mettler-Toledo provide repair and maintenance services for the postal company’s weight and volume systems across the continent.
The aim of the new framework agreement is to provide high-quality service by standardising service procedures and terms and conditions across Europe to best meet DHL’s needs.
A spokesperson for Deutsche Post DHL said the contract “comes as a welcome development in the companies’ long-standing partnership”.
The agreement covers helpdesk and remote services, servicing and inspections as well as replacement of wear and tear parts and repair work on-site on request. The services also include the relevant hardware and software.
In 2007, Deutsche Post DHL and Mettler Toledo signed a 10-year global partnership agreement with the aim of standardising weighing and volume measurement equipment within terminals on a global scale.
DHL has been using Mettler-Toledo’s air cargo scales, parcel and pallet dimensioners as well as forklift scales for many years, and as a progression from the 10-year global agreement signed in 2007, the company will now provide a region specific service.
