Award-winning SingPost plans to invest €30-45m in business growth
SingPost, which last month won a prestigious postal industry award, has invested some S$10 million in the last two years in sorting machines to handle rising volumes due to e-commerce, as well as in its delivery fleet and optimisation of its processes.
The postal company said that in the years to come it will step up this spending with a further S$50-70 million in infrastructure, processes, technology and staff.
Under its “Ready for the Future” programme, SingPost has launched a clear diversification strategy over the last couple of years, including expanding e-commerce, digital and logistics services and taking stakes in Malaysia’s GD Express, Vietnam’s Indo Trans Logistics and Shenzhen 4PX Express in China.
Last month SingPost was selected as ‘Service Provider of the Year’ in the annual Postal Technology International awards that were presented at Post-Expo in Brussels. The award recognised SingPost’s service-oriented innovations and made it the first Asian postal organisation to receive this accolade.
Dr Wolfgang Baier, SingPost’s Group Chief Executive Officer, said: “To be successful in the future, we must, and we have, stepped up our focus on customers. To reinvent our products and services to customers, across all business lines, we have been investing heavily into infrastructure, processes, technology and people. All these help to enhance our service excellence. To relentlessly reach out to customers, who are increasingly using Internet for their personal or business needs, we launched a number of digital and e-commerce services.”
