Royal Mail ahead of its First Class and Second Class mail quality targets

Independent researchers conducting Royal Mail’s quality of service report have revealed that he organisation has beat its performance targets in the first half of the 2014/15 financial year. For First Class mail, Royal Mail delivered 93.3 % the next working day, against a target of 93%, over the six months to 28 September 2014.

The Second Class mail target was also exceeded, with 98.9 % of mail delivered within three working days, against a target of 98.5 %.

Also 110 of 118 individual postcode areas met or exceeded their Quality of Service targets over the six months to 28 September 2014.

These results build on the company’s service performance in the first quarter of 2014/15, which saw it beat its First Class and Second Class Quality of Service targets.

Sue Whalley, Chief Operations Officer, Royal Mail said: “Royal Mail continues to provide a high quality of service to our customers.  Our postmen and women work exceptionally hard to deliver to these demanding targets, which are some of the highest in Europe. We remain more focussed than ever on continuously improving and maintaining high standards of service which meet, and exceed, our customers’ expectations.”

Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter.

The quality of service Report was conducted by TNS Global, an independent research company.