Royal Mail extends ASOS relationship

Royal Mail has been awarded a new contract to deliver customer orders for ASOS, and it has also extended its capacity to handle the fashion brand’s customer returns by 25%. Royal Mail currently handles around 75% of ASOS customer returns. With the extension of the contract, Royal Mail is increasing its capacity by one million items so the network can carry up to five million customer return parcels per year.

Royal Mail said that the new contract and extension of the existing 15-year relationship were driven by its “ability to handle significant increases in volume during peak periods”.

ASOS offers free returns to all UK customers. By selecting Royal Mail, ASOS customers can complete their returns through 11,500 Post Office outlets, the largest network of any of the ASOS return options.

ASOS is one of the first retailers to make full use of Royal Mail’s Returns Portal and has incorporated it into the ASOS website. The Tracked Returns service gives ASOS and its customers access to tracking along key stages of the parcel journey, including confirmed delivery to the ASOS Returns Processing Centre, enabling the acceleration of returns processing and the resale of its products.

Commenting on today’s announcement,  Nick Landon, Managing Director Royal Mail Parcels, said: “Royal Mail is committed to supporting the growth of e-commerce in the UK by continually developing and improving the services we offer to retailers and their customers. We are delighted to have extended this important relationship with ASOS.”