Royal Mail doubles compensation for Tracked products
Royal Mail has announced it is increasing the compensation it offers customers using its Tracked products from £50 to £100. The company expects that the new compensation is likely to appeal to online retailers and SMEs as it exceeds the average online shopping basket (which was about £78 in 2015, according to IMRG’s e-Retail Sales index January).
The increased compensation applies to customers using Royal Mail Tracked24, Royal Mail Tracked48, Royal Mail Tracked Returns24 and Royal Mail Tracked Return48.
Customers sending items of greater value can choose instead to use Royal Mail’s Special Delivery Guaranteed services, which offer compensation of up to £500 as standard and up to £2,500 with additional cover.
Meanwhile, Royal Mail has also enhanced its Royal Mail Tracked48 product, offering acceptance into its network up until midnight, all year-round at Mail Centres and Regional Distribution Centres across England, Scotland, Wales and Northern Ireland.
Nick Landon, Managing Director Royal Mail Parcels, commented: “Our Tracked products are very popular with business customers who want the flexibility to choose a 24 or 48 hour delivery service, together with a collection service and later acceptance times that allow them to meet customer expectations. So we are delighted to be increasing the compensation we offer on our suite of Tracked products. We believe this will provide even greater confidence in the products and in our ability to respond to our customers.”
