“Fast and guaranteed shipping times” will be a “hallmark” of eBay “replatforming”

Devin Wenig, the president and CEO of eBay, has announced that “fast and guaranteed shipping times” will be among the “hallmarks” of an “ambitious replatforming” of the online market place. In a notice posted on the ebay news board yesterday (20 March), Wenig said: “When you buy an item on eBay, we want you to be confident that it will arrive fast, and on time. This summer we are rolling out a new feature in the United States that will guarantee delivery in 3 days or less on 20 million items on eBay, millions of which will ship free. You will be able to search and filter for items by 1- and 2-day delivery time.

“We know over 40% of online shoppers don’t complete their purchases due to longer than expected shipping times, so we’re also making it easier for consumers to avoid friction through our Guaranteed Delivery program. Online commerce has matured in the last few years to the point where consumers expect fast and free shipping in defined delivery windows.

“Already, 63% of eBay packages are delivered within three days or less. Now, shoppers on eBay will be able to find these items more easily, including ones that arrive within one to two days. And, if an item doesn’t arrive by the stated delivery date, eBay will make it right.”