Convey adds new features to delivery management platform

Convey has announced new communication features to its cloud-based delivery management platform which it says will improve collaboration between carriers, shoppers and retailers ahead of the holiday season. New shopper alert paks help retailers reduce inbound calls by providing customers timely shipment details via their preferred channel, including what actions should be taken to ensure successful delivery.

Convey’s new capabilities also include the ability to send customized alerts to shoppers and to collaborate with carriers to resolve issues from the shipment details record.

Convey’s new shopper alert paks include:

• Standard Pak: in-transit, out for delivery, delivered, exception.
• Exception Pak: attempted delivery, available for pickup, cannot schedule appointment, customer change request, held at terminal, incorrect address, and more.
• Delay Pak (coming soon): missed promised date, estimated delivery date change, reassurance update (long transits).
• White Glove Pak (coming soon): schedule appointment, appointment is set, reminder of appointment, reassurance update.
• Returns Pak (coming soon): schedule pickup, on its way, delivered.
• Custom Pak (coming soon): based on create-your-own rules.