Palletways supports White Horse Energy’s expansion into Italy
Palletways has launched a new distribution service through its partnership with White Horse Energy, a Cirencester-based biomass fuel company new to the Italian market.
White Horse Energy has been supplying wood and pellets to UK clients for more than nine years. Now, the company is taking its product to Italy, the largest domestic pellet-burning nation in the world.
The service integrates Palletways’ Application Programming Interface (API) into White Horse Energy’s information system, which means the shipment is prepared immediately after the order is made.
As a result, the customer can decide when to receive their order and can see the progress of their order. Through Palletways, White Horse Energy also offer a dedicated customer service system.
Stuart Fitzgerald, owner of White Horse Energy, said: “We’re delighted to start our new distribution service to Italy which opens-up a new chapter for our business. We’ve a long-established relationship with Palletways and they’ve provided the technical expertise required to move our product across the continent. The new service is practical and quick as we supply our customers in Italy with kiln-dried wood and pellets directly to their home.
“When we started to sell online in the UK in 2008, pallets were considered a standard for the B2B market but deliveries of palletised freight to private addresses was rare. This new opportunity to take our services into Italy is very exciting for White Horse Energy, especially given Italy’s burning interest in pellet stoves.””
