Amazon working with Panther for bulky goods delivery

Amazon introduced the service last summer to enhance the whole customer experience for those who order large household items online and want speedy delivery.

For products in the Heavy and Large Programme, customers are offered nominated day delivery, an option that allows customers to plan ahead with confidence, for example when moving house or refurbishing a home.

Amazon customers whose orders are fulfilled by Panther are kept in touch every step of the way – receiving a text or email the day before delivery, another on the morning of delivery, stating which two-hour slot it will arrive in, then finally a phone call from the delivery driver.

Colin McCarthy, Panther’s CEO said: “We are absolutely delighted to be working with Amazon, a forward-looking company, and to providing its customers with a great level of service that that belongs in the 21st century, with speed, responsiveness and transparency.

“No-one wants to wait in for days to take delivery of a sofa or bed so we aim to make delivery process as painless as possible, with two-hour windows advised the day before delivery and total transparency for both Amazon and its customers about the progress of deliveries.

“We have built-in safeguards to our system, for example making it impossible for a crew to proceed to the next job until they follow our procedures by phoning ahead to alert the next customer of their imminent arrival.

“Amazon customers have come to expect seamless delivery for smaller parcels and they will expect nothing less for larger items – that is what we will provide.”