Author: Ian Taylor

Consumers Want Omnichannel Experiences, Flexible Shipping Costs and Convenient Returns

Consumers Want Omnichannel Experiences, Flexible Shipping Costs and Convenient Returns

Posted by | Feb 13, 2014 | |

comScore, a leader in measuring the digital world, and UPS have released a global study in the UPS Pulse of the Online Shopper series, revealing online shoppers in Europe and around the world are looking for more control over their shipping and delivery experiences. The study includes data from more than 14,000 frequent online shoppers across six countries in Europe, as well as the U.S., Canada, Asia, Australia and Mexico.

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City Link use social media to engage with customers

Posted by | Feb 12, 2014 | |

City Link is using the power of social media to engage with customers in real-time as part of a wider campaign to analyse and then improve the overall customer experience – for its account based customers sending the parcels and for the end customers who receive them.

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UK Mail Announces New Head of Loss Prevention

UK Mail Announces New Head of Loss Prevention

Posted by | Feb 12, 2014 | |

Parcels and logistics company UK Mail have announced a new Head of Loss Prevention. Russell Mannix has been appointed the role bringing with him 34 years of experience across the police force and logistics sectors with large corporate organisations including DHL, City Link and Hermes.

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UPS aquires Polar Speed

Posted by | Feb 11, 2014 | |

UPS today announced it has completed the purchase of U.K.-based Polar Speed, the company specialises in active temperature-controlled deliveries to hospitals, pharmacies, wholesalers and surgery centres as well as end patients.

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