Escher powers the world’s first and last mile deliveries, helping Posts connect nearly 1 billion consumers with global ecommerce networks.
Escher powers the world’s first and last mile deliveries, helping Posts connect nearly 1 billion consumers with global ecommerce networks. Postal operators rely on Escher to deliver an enhanced retail and digital customer experience, to activate new revenue streams, and to realize new delivery economics.
The company’s award-winning customer engagement platform, Riposte, and Escher’s full-service support helps Posts become next generation enablers of ecommerce. First and last mile delivery becomes streamlined, efficient, and profitable and is powered by the most customer-centric, low-cost, retail network imaginable. Posts can also rapidly expand and deepen customer engagement with their delivery network with ease and in a highly cost-effective way.
Escher enables Posts to become more agile and responsive to customer needs. The Riposte platform puts your customers in the driver’s seat, helping them define their own journey with the entire process being quick, simple, and enjoyable. Every customer interaction is seamlessly connected across every digital channel, service, engagement mode and physical location. Physical and digital channels are unified, allowing customers to begin a transaction on one channel and complete it in another along with a convenient and efficient self-service experience.
Escher also harnesses the power of data across the entire postal network, helping Posts make faster, more informed decisions. Using advanced predictive analytics and AI, Escher technology provides actionable insights to optimize labor, understand customer needs and better manage both delivery and retail network efficiency.
Additionally, Escher’s continuous stream of platform advancements means Posts innovate quickly and always stay ahead. Posts can deploy new physical touchpoints at short notice, streamline day-to-day operations, and accelerate the rollout of new products and services – including third-party offerings – all with the scale, speed and low cost that comes from a world class software product.
With Escher, Posts realize new economics by optimizing costs at every point of engagement. Escher also stretches the postal IT budget, reducing costs through centralized administration and lower capital expense.
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