Royal Mail’s Quality of Service report for the financial year 2018-2019, published today, reveals it has exceeded its regulatory Second Class mail target of 98.5 per cent, with 98.6 per cent of this mail delivered within three working days.
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The Infocomm Media Development Authority (IMDA) has imposed a financial penalty of $300,000 on Singapore Post Limited (SingPost) for not meeting the postal Quality of Service (QoS) standards for delivery of local basic letters, registered basic letters and international basic letters in 2018.
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Royal Mail hit its delivery targets in its latest financial year, some of the toughest standards for any postal operator in Europe.
Read MoreRoyal Mail has said it exceeded its Second Class mail and standard retail parcels quality targets in the April to June period with the overwhelming majority of all mail delivered on or ahead of target.
Read MoreRegulators in the Channel Islands are set to monitor Jersey Post and Guernsey Post against the same service quality targets from September.
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