An Post blames infrastructure changes for missed targets
An Post has blamed a reconfiguration of delivery systems and changeover to new mail processing technology for a decline in its service levels.
Read MoreTag: Quality of Service
Royal Mail cutbacks cause service quality "teething problems"
Royal Mail said the scale of the modernisation of its service network have caused “teething problems” as it reported narrowly missing key service quality targets.
Read MoreRoyal Mail reports drop in service performance
Royal Mail’s First Class quality of service performance fell below target in the autumn of 2009-2010, a period marked by repeated national industrial action.
Read MoreMER Magazine
The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.