Ofcom on Royal Mail fine: The company’s let consumers down
Ofcom has today fined Royal Mail £5.6m for failing to meet its First and Second Class delivery targets in the 2022/23 financial year.
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Royal Mail’s new option gives posties more information about customers with additional needs
Royal Mail has introduced an option for households to register their accessibility needs for parcel deliveries or collections via Parcel Collect
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Customer dissatisfaction forces Post Office to expand multiple-carrier service
For the first time in its 360-year history, customers will be able to choose other parcel carriers over the counter in UK Post Office branches, as well as Royal Mail Group.
Read MoreRoyal Mail research highlights the importance of “appealing to buyers through a great customer experience”
Over half (55%) of consumers would be more likely to shop with an online retailer that has made a clear commitment to sustainability, according to Royal Mail’s latest Online Retailing Consumer Report.
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Royal Mail: We are pulling out all the stops to deliver Christmas
Royal Mail is gearing up for its seasonal drive to deliver Christmas for its customers, recruiting an army of 16,000 temporary workers to help its 110,000 posties sort the mail, as well as the increasing number of online shopping parcels the company expects to process over the festive period.
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Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.