Ofcom is calling on Royal Mail to modernise its network and become more efficient, in order to sustain the universal service and keep pace with postal users’ changing needs.
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Royal Mail has been awarded a contract from Department of Health and Social Care to deliver additional COVID-19 test kits to households across the UK, seven days a week*. The contract will run alongside Royal Mail Group’s existing agreement to deliver test kits to and collect them from care homes, regional test centres and priority postboxes – a role it has carried out since April 2020.
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Royal Mail has announced its Half Year Results 2020-21 showing Group revenue up 9.8%, driven by strong parcel growth at both Royal Mail and GLS. Group reported operating loss of £20 million and Group adjusted operating profit of £37 million.
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Royal Mail is introducing a weekend extension for over 15,000 existing priority postboxes from 21 November.
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Royal Mail has launched additional Inflight delivery options to offer greater convenience and flexibility for receiving customers. These include: delivery on another day and Local Collect® from Royal Mail Customer Service Points and Post Offices across the UK. Customers can now access these options when the parcel is on its way, up until the day of delivery.
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