Ofcom: Royal Mail’s poor service is now eroding public trust in one of the UK’s oldest institutions
Ofcom has today fined Royal Mail £10,500,000 for failing to meet its First and Second Class delivery targets in the 2023/24 financial year.
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Royal Mail: it is important that we have our own lockers to offer a modern, quick and convenient option
Royal Mail has launched its own lockers as part of its strategy to rapidly expand its number of parcel points to meet growing demand from online shoppers and marketplace sellers.
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Citizens Advice: Time and time again we have called on Ofcom to clamp down on Royal Mail’s poor performance
Over the quarter from 1 July to 29 September 2024, Royal Mail delivered 76.3% of First Class mail within one working day, 92.1% arriving within two days and 99.1% within five days.
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Citizens Advice research: when it comes to customer service, poor performing parcel companies are clearly stuck in transit
In its fourth annual parcels league table, Citizens Advice has revealed that, while Royal Mail and Amazon both achieved an overall score of 3 out of 5 stars, standards continue to slip in areas like customer service.
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Royal Mail to give its trolley sleeves a second life
Royal Mail and The Postal Museum have announced a partnership with Cornish small business Flotsam Flo, to upcycle a selection of Royal Mail’s old trolley sleeves,
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