Royal Mail beat its 93.0 per cent First Class mail target with 93.3 per cent of this mail delivered next working day. It also exceeded its Second Class mail target of 98.5 per cent, delivering 99.0 per cent of this mail within three working days. Royal Mail has one of the highest service specifications of any major European country (1).
Read MoreRoyal Mail is making improvements to the customer service points at a number of its delivery offices across the United Kingdom. The upgrade programme covers 45 delivery offices from Belfast to Darlington, Pontypool to Manchester.
Read MoreRoyal Mail believes the expansion of superfast broadband in the UK could add more than half a billion pounds to the nation’s e-commerce sales.
Read MoreRoyal Mail is reaffirming its commitment to maintain its provision of postboxes across the UK under the universal service.
Read MoreBritain’s Communication Workers Union demanded an urgent intervention from regulator Ofcom yesterday to protect the universal postal service.
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