ByBox is the UK market leader for field service solutions, specialising in delivering items pre 8am into its network of 18,000 drop boxes at 1,500 locations across the UK. Delivering 20 million parcels a year, ByBox’ distribution network operates 7 days a week, 365 days a year, with a first time delivery success rate of 99.77%. In addition to the UK, ByBox also operates in the Republic of Ireland, France, America and the Benelux.

ByBox also has a consumer solution that is revolutionising the home delivery marketplace. The service allows consumers to collect their internet orders at a locker if they are unable to receive deliveries at home or at work; ensuring they never miss a delivery. The ByBox service can also plug into retailers directly and be offered to consumers at checkout.

ByBox operates 7 days a week, 365 days a year and has won several prestigious awards and accolades which include the Motor Transport 2011 Award for Best Use of Technology. It was also listed in the 2011 Sunday Times International Track 100 table.

ByBox not only manages the delivery of your packages to your field staff, but can also manage the repair and return of any faulty items. It operates an in house repair centre, where a fully trained workforce of repair technicians provides full repair, refurbishment and screening services. Alongside this, it has a Technical Services division which provides outsourced low-level engineering through to high end technical repairs.

ByBox’ pride and glory is Thinventory™; an end-to-end field service software platform, developed by its own team of Software Developers. Thinventory™ manages the entire process from purchase orders to picking, engineer ordering to delivery, the return/repair loop and customer service to billing. Thinventory™ is developed and 100% owned by ByBox and has one simple objective: minimise stock holding, maximise stock visibility.

With Thinventory™, ByBox move the data, not the part. Many companies can show customers that their part has been delivered, but the Thinventory™ platform is different. It manages the entire end-to-end supply chain for customers. All movements can be traced real-time over the web to see what stage of the supply chain a customers’ part is at. As a result, customers spend less money on sameday transport and unnecessary stock holding.

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