CollectPlus reports record-breaking Click & Collect Christmas

CollectPlus has reported a record-breaking Click & Collect volumes for Christmas 2016. The company said that parcel volumes were up 25% year-on-year between October and December – and over half a million new customers using the service during the same period, up 26% on 2015.

In a statement sent to Post&Parcel today, CollectPlus said: “Cyber Week, including Black Friday, continued to increase in popularity as shoppers took advantage of the deals on offer with CollectPlus’ Click & Collect service growing 30% year-on-year that week. Click & Collect volume growth for the whole of November was also up by a 29% compared to November 2015, with December 2016  up 25% year on year, outstripping the online shopping sector which grew by 10.9% and 7.2% in November and December respectively, according to the British Retail Consortium.”

CollectPlus said that its own figures are in line with the “wider trend of great customer reliance” on Click & Collect that retailers are experiencing throughout the industry.

Neil Ashworth, Chief Executive Officer at CollectPlus, commented: “Use of our service has grown throughout 2016, with our total Click & Collect volume up significantly on last year. However, it is at Christmas that the delivery option comes into its own with customers demonstrating their confidence in Click & Collect as a convenient and reliable way to buy online. And this increased faith is reflected in the number of parcels we handled during the 2016 peak season.

“December saw an increasing number of Click & Collect customers shopping even closer to Christmas as they were confident they would still be able to collect their purchases in time for the big day. We’re pleased that we were able to facilitate this trend and ensure people were able to secure the perfect presents for their loved ones. Something that will continue to be a focus for us going into 2017.”