DHL Express expands its On Demand Delivery service in Hong Kong
DHL Express has teamed up with convenience store chain Circle K to extend its On Demand Delivery service to more than 300 Circle K stores across Hong Kong.
“True to our promise of delivering service excellence, this partnership has expanded DHL Express’ delivery network to more than 600 touchpoints. The familiarity and convenience of Circle K will help enrich the connections we have with our customers as well as ensure we stay on top of their evolving needs,” said Herbert Vongpusanachai, Senior Vice President, Managing Director, DHL Express Hong Kong and Macau.
“The growth of online shopping has fuelled the need for greater delivery offering. On Demand Delivery provides an intuitive and flexible delivery option that customers can be in control of. With this service, we offer local consumers a hassle-free international online shopping experience whilst supporting retailers around the world to reach their customers reliably and punctually,” he added.
Since its launch in 2016, DHL Express’s On Demand Delivery service has provided greater flexibility to both shippers and receivers. Receivers are proactively notified via email or short-messaging system (SMS) about a shipment’s progress.
A user-friendly mobile-optimised website allows them to choose from a selection of flexible delivery options including redirecting their delivery to a DHL service point or nearby convenience store. DHL Express couriers will be notified of these delivery preferences in real-time, ensuring shipments are delivered at the right time, to the right place and at the utmost convenience to the customer.
DHL Express has added a new feature — Courier Time Window — which will send an SMS reminder to receivers on the day of delivery to alert them to a specific timeframe when they can expect their delivery. Receivers can request for changes in delivery time and location to avoid a missed delivery if they are on the move.
“Circle K is committed to making our customers’ lives easier. This new partnership with DHL Express allows us to serve our customers better by offering them the chance to be in control of the last mile fulfillment service of their online shopping experience, so that they can pick up their parcels any time, from any nearby Circle K outlets,” said Krystie Tang, General Manager, Marketing & Purchasing, Circle K.