MCA Solutions, DHL and Click Commerce combine
MCA Solutions, DHL and Click Commerce have announced that that the three companies have provided a joint outsourced solution to help facilitate Tellabs’ North American Spares Management Service. Tellabs, a leading telecommunications equipment provider, made the strategic decision to outsource its North American Spares Management Service in order to expedite its spare-part delivery timeframes and ensure the highest level of service to its customers.
Click Commerce software automates return processes and powers returns management systems. The Click Commerce solution, which integrates with enterprise software systems and portals, significantly reduces the number of manual touch points in the returns system by automating the decision-making process. Additionally, the solution improves the accuracy and accountability of the information being processed and serves as one of the foundations to an after-sales service process.
DHL is serving as Tellabs’ third-party logistics supplier for its global parts operations, providing the physical infrastructure. Through its network of warehouses, inventory control measures and transport services, DHL ensures Tellabs provides its customers with timely and effective delivery of spare parts. It offers a single-company solution for Tellabs’ global customers’ critical inventory needs. DHL’s Global Strategic Parts Center (SPC) network consists of over 360 facilities strategically located to manage pre-positioned inventory and provide time-critical, same-day delivery. The SPCs operate around-the-clock to provide non-stop international logistics services.
MCA manages Tellabs’ parts planning and optimization with its Service Planning and Optimization (SPO(TM)) software suite, providing new strategic parts centers provisioning, inventory forecasting and contract coverage analysis. The MCA SPO solution integrates with enterprise software systems as well as DHL’s fulfillment system, providing end-to-end monitoring and management of mission-critical materials.
