Posten Norge aims for “superior customer experience”

Posten Norge AS – the Norwegian postal service – has expanded its strategic partnership with Tata Consultancy Services who will develop modern, intelligent and automated solutions for Posten to enable superior customer experience.

Posten Norge began its partnership with TCS – a global IT services, consulting, and business solutions organisation – in 2013. Over the last six years, the partnership has resulted in a round the clock IT platform and the implementation of various digital business solutions.

With the expanded partnership TCS will to build a digital stack for Posten Norge that will enable product innovation and a superior customer experience. TCS will also enable the adoption of agile working methods, harmonise IT services, drive automation and accelerate the company’s growth and transformation journey.

Arne Erik Berntzen, CIO, Posten Norge AS comments: “Through our renewed and expanded partnership with TCS, Posten will be able to adopt new modern technologies and working methods and ultimately provide a first-class service to all of our customers.”

Rajan Maheshwari, Country Manager, Norway, TCS said: “Our contextual and domain knowledge combined with a focus on customer satisfaction and innovation makes us a preferred partner for our customers. We are pleased to expand our relationship to create a strong digital foundation to support Posten’s strategy of a customer-oriented, simplified and profitable business.”

Arun Pradeep, Head, Travel, Transportation & Hospitality Industry Unit, Europe, TCS commented: “The postal industry is undergoing fundamental changes and postal organizations have harnessed digital technology to convert challenges into opportunities. Posten is at the forefront of this transformation to be a customer centric organization. We are proud to support it in this journey.”