ZigZag Global makes returns easier in Japan
Yamato provides collections directly from consumer’s doors all across Japan, with its reach more recently stretching across the rest of Southeast Asia and Europe.
The Japanese e-commerce market is one of the largest in the world, and Yamato’s leading logistics network also supports returns from marketplaces like Amazon Japan. Japan’s policies on returns remain stricter than those imposed by European retailers.
The solution will now allow Japanese and international retailers to benefit from the technical and logistical strengths of both companies. Customers will now be able to utilise ZigZag’s Japanese returns portal to return items in just a few clicks, sending the item back to the retailer via a local ZigZag consolidation warehouses in Tokyo. Retailers will have a more complete view of what goods are being returned, where and when, with great visibility and traceability.
Al Gerrie, CEO of ZigZag, commented: “We use the best carrier services in local regions to ensure returns take the most cost-effective and efficient route back to the retailers. ZigZag are delighted to be able to introduce the first returns management solution to Japan alongside one of the leading carriers in Yamato Transport. Japan is a challenging market for some retailers and this partnership will help our clients provide seamless customer service for returns.”
Yutaka Miyamoto. General Manager of Cross-Border eCommerce of Yamato, commented: “Yamato is delighted to partner with ZigZag to support retailers from all over the world with their Japanese customer returns. ZigZag offers the most advanced and comprehensive returns solution to handle cross-border returns. With Japan becoming an increasingly exciting market for retailers selling directly and via online marketplaces into this market, we are confident that the ZigZag & Yamato partnership offers the ideal solution for their returns needs.”