Asendia: The shopper experience is particularly important in these unusual times
ZigZag’s online portal allows customers to select the returning items from their order, choose the most convenient carrier option, and produce a returns label.
Al Gerrie, CEO of ZigZag, comments: “ZigZag prides itself on being able to offer its retailer customers the best carrier options each country has to offer. Asendia’s services via Colissimo are a welcome addition to the ZigZag platform and allow us to offer fast refunds and cost-effective returns to consumers in a sustainable manner, with new paperless services coming soon”.
Simon Batt, CEO of Asendia UK comments: “We’re able to offer retailers access to the largest PUDO network in France with over 19,000 drop off points, meaning 72% of consumers are less than 5 mins from their nearest point whilst 95% are less than 15 mins away.
“The shopper experience is always important, but particularly in these unusual times during lockdown, being able to bring simplicity and safety to the returns process is a real bonus.
“The ‘Collect From Home’ service enables just that, shoppers place their returned parcel into their lockable post box before 8am, and the postman will collect leaving a receipt of confirmation.
“Many of our online retailer partners have noticed their French sales soar through this period of uncertainty, because they understand that ease of return is key. By extending their returns window to 60 days and offering the convenient ‘Collect From Home’ option they are boosting sales whilst keeping their customers safe at home”.