ZigZag: Pick-up drop-off services are quickly becoming the most popular choice for retailers and consumers
PUDO Inc (PUDOpoint Counters) has partnered with ZigZag Global to provide a convenient last mile solution for North America.
Some of the world’s biggest retailers rely on ZigZag’s best-in-class solution to deliver a smooth returns experience for their customers who will now be able to select from thousands of convenient PUDOpoint Counters locations.
Tackling first and last-mile delivery issues continues to be at the forefront of the minds of e-commerce companies, with 78% claiming it is the most inefficient process of the entire supply chain. Likewise, a smooth returns process is now paramount to both a retailer’s bottom line and customer experience. North American retailers are facing crisis-level returns gridlock, knowing that those that fail to deliver a smooth returns experience could lose close to 73% of their consumers forever.
With the new partnership, retailers will benefit from a cost-effective returns process that improves customer satisfaction. Efficiencies in the delivery process will be passed on to their customers in the shape of returns certainty upon ordering, faster refund processing, and efficient parcel returns drop-off at PUDOpoint Counters.
Lucie Custance, Head of Logistics at ZigZag commented, “We are delighted to welcome PUDOpoint Counters to our carrier network. Pick-up drop-off services are quickly becoming the most popular choice for retailers and consumers alike. They provide a convenient and safe option for customers whilst negating the most challenging aspects of first and last-mile collections and deliveries.”
“I am particularly pleased and proud of our partnership with ZagZag Global,” says PUDO CEO Frank Coccia. “The inspiration for PUDO Inc was based largely on the time I spent in the UK, working in the e-commerce parcel pick-up and drop-off space — a space that was much more developed than it was and still is here in North America. Thanks to visionary partners like ZigZag and our major online retailer and courier partners, the PUDOpoint Counters Network is making a serious economic and environmental dent in e-commerce universe by reducing or eliminating last-mile gridlock.”