Asendia to help online retailers improve the delivery experience    

Asendia to help online retailers improve the delivery experience    

Asendia, the joint venture between La Poste and Swiss Post has unveiled e-PAQ, its global parcel and package delivery service aimed at online retailers selling internationally. 

Developed following extensive customer research, e-PAQ will enable international retailers to reach customers in over 200 countries, offering a game-changing level of delivery experience.

e-PAQ will replace all Asendia’s previous Goods products and will be available from 1st January 2021.

As customer delivery expectations vary from one country to another, and from one purchase to the next, retailers need to seamlessly offer shoppers a range of delivery choices. e-PAQ provides a selection of options, to meet different customer expectations.

e-PAQ has four tiers, catering to shoppers’ delivery needs, with a range of criteria based on speed, price, format, weight and features. These are e-PAQ Standard, e-PAQ Plus, e-PAQ Select and e-PAQ Elite.

Marc Pontet Chief Executive Officer, Asendia Group, says, “As our world becomes increasingly connected, choosing the right partner to help meet logistical and technological challenges is crucial for retailers building a customer base worldwide. We’re continually looking at ways to help e-commerce businesses grow; our goal is to make e-commerce easy and reliable worldwide.”

Renaud Marlière Chief Business Development Officer adds, “The global e-commerce market and customer expectations have changed dramatically since 2012, when Asendia was established, and we’ve always evolved to meet them. As part of our commitment to providing the best e-commerce experience possible, we conducted extensive research in the USA, Europe and Asia. After considering the feedback and internal analysis, we have renewed our current products, developing e-PAQ, a fresh, modern and easy-to-understand offer.”

e-PAQ also helps retailers meet their sustainability commitments, as they work towards minimising their carbon footprint.

Commenting on Sustainability, Marlière stated: “Sustainability is a strategic priority for us, and I am incredibly proud to say that we offset all our transport CO2 emissions within Europe. We also offset the carbon footprint of journeys from Europe to other continents, excluding the first-mile and the last-mile. For France and Switzerland, we are able to provide 100% carbon neutral delivery if shipments are directly added into the La Poste and Swiss Poste networks. Looking forward, we are committed to investing more time and resources to further offset our carbon emissions.”

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