DHL: Flexible cross-border collaboration has become increasingly important
Customers can now benefit from doorstep delivery via Colis Privé – an expansion to the existing parcelshop service offered by DHL partner Relais Colis. This new integrated solution is managed with a simple technical setup for customers on the DHL Parcel Connect platform. First customers started the new service already pre-peak season with great success, enabling a further ramp-up of the solution in early 2021.
“France is one of the key e-commerce markets in Europe. By onboarding Colis Privé to our Connect network, we can offer a streamlined yet flexible service to our customers via one platform; a perfect fit for their business needs”, says Alexander Schmitz-Hübsch, Vice President Product Management, DHL eCommerce Solutions. “Online shopping is being driven to new heights and the recent peak season has amplified this trend. Flexible cross-border collaboration has become increasingly important to our customers and with our international network and co-operation with local partners, we are able to make the complex world of cross-border delivery seamless.”
Colis Privé provides delivery services catered to B2C e-commerce customers’ needs and is able to deliver parcels directly to the consumers’ households . The access to recipients’ mailboxes enables customers to safely receive parcels at home when they are not, while also offering POD services for goods that require a personal handover. Colis Privé is further investing in infrastructure and capacity expansions and has just opened a fourth hub in Île de France, close to the Paris CDG airport. Their other facilities are located in Brebières, in the North of France; Artenay, in the country’s center, and Mions, near Lyon in the South East.
Jean-Philippe Bergougnoux, General Manager at Colis Privé, adds: “As the largest private B2C service provider offering home deliveries in the French domestic market, and only private company allowed to deliver parcels in mailboxes, this partnership seems crucial for us and for our company’s expansion. As a member of the European Connect network, this partnership with DHL allows us to further expand our reach to sales teams and customers internationally, providing them with the opportunity to operate with our delivery service, considered to be a new reference on the French market.”