Hubbed: our collection customers do not consider same-day deliveries a priority
New research by an Australian parcel collection network Hubbed reveals just one third of shoppers collect their parcels the day they are ready for pick up.
The data was derived from more than 2 million parcel collections across the Hubbed network of over 2000 locations. It showed that just 36% of online shoppers picked up their parcels on the day they were delivered to the collection points. Nearly half (47%) of shoppers collected their parcels two to four days after arriving at a collection location, and 17% waited five or more days to collect their parcels.
CEO and Founder of Hubbed David McLean says: “Our findings suggest that the majority of our collection customers do not consider same-day deliveries a priority. Instead, we think most shoppers choose same-day delivery as more of a guarantee that the delivery will arrive. They seem to also view collection points as a means of storing their parcels securely until they are ready to collect them at a time that suits them. This is extremely helpful for retailers, some of whom have been prioritising same-day delivery services which whilst important should be supported with a convenient click and collect network.”
David adds: “While online shopping will continue to grow, Australians are seeking options for secure, reliable and sustainable parcel collection close to home. Online retailers can utilise collection points as a click and collect offering for customers. Hubbed’s network of more than 2000 locations Australia-wide allow customers to collect parcels from convenient locations, many of which are open 24/7, offer parking and are free from queues. The service reassures consumers that their parcels are held in a secure, local storefront until they are ready to collect.”