Posti: prioritizing parcel locker capacity

Posti: prioritizing parcel locker capacity

On March 12, Posti will open  Europe’s largest Parcel Locker in the Munkkivuori shopping center Helsinki.

The current parcel locker space will be turned into an OmaPosti kiosk and the number of lockers will be doubled. After the expansion, the Parcel Locker will have 1,002 lockers, which makes it the largest Parcel Locker in Europe and one of the largest in the world.

There are 2,150 Parcel Lockers in Finland, while the goal for the near future is 4,000. Currently the largest Posti Parcel Locker is located in Tampere, Finland. Posti’s Parcel Locker network in Finland is already one of the largest ones in the world in relation to the population.

Arttu Hollmérus, SVP Parcel & eCommerce at Posti comments: “The Parcel Locker capacity and parcel routing are among our most important development areas this year. We constantly monitor the situation in different areas and customer feedback concerning parcel pickup and search actively for new customer-serving solutions. The expansion in Munkkivuori is a good example of this.”

The Parcel Locker is in a self-service area where customers can access it every day. The expansion work will start on Wednesday 10 March. A temporary pickup point will be in service in the location to minimize inconvenience for customers.

“We have received feedback especially concerning parcels redirected to Töölö. This situation should alleviate once the number of different sized lockers doubles. A terminal for taking care of the most ordinary letter-related matters will also be opened in the area on March 15. The terminal provides also a possibility to contact Posti’s customer service representative through a video chat”, says Heiko Laubach, responsible for the development of Posti’s retail network.

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