2005 Business Customer Survey
Survey carried out by LEGG for Postcomm
Table of Contents
1 Executive Summary
2 Survey Methodology and Sample Characteristics
3 Understanding customer needs and customer classification
4 Understanding Key Characteristics of the Mail Market
5 Awareness of Competition and Switching Behaviour
6 Opinions of Service Provided by Royal Mail and Other Operators
7 Opinions on Access Agreements
8 Customers’ Views of Postcomm
P:LibraryPostalPostComm Formal Documents2005_Business_Customer_Survey_LECG.pdf
