Royal Mail: the domestic parcel market is re-basing to a higher level than pre-pandemic

Royal Mail: the domestic parcel market is re-basing to a higher level than pre-pandemic

Royal Mail plc has released a trading statement for the three months ended June 2021.

Keith Williams, Chair, commented: “The first quarter saw a strong revenue performance across the Group, with both Royal Mail and GLS reporting higher revenues than the prior year.

“For Royal Mail, as expected, parcel volumes decreased and letter volumes increased compared to the exceptional period last year encompassing the UK’s first lockdown, when non-essential retailers closed for the first time. We are starting to see evidence that the domestic parcel market is re-basing to a higher level than pre-pandemic, as consumers continue to shop online.

“For GLS, as expected, parcel volume growth continued albeit at a slower rate, due to the exceptionally strong comparators from the same period in 2020-21.

“As pandemic restrictions continue to ease there is still uncertainty about levels of COVID transmission, the impact on consumer behaviour and economic factors such as GDP growth and inflation, all of which will impact on future performance. We continue to expect fluctuations in volumes as we emerge from COVID restrictions, which we will need to manage accordingly. Nonetheless we are encouraged by the revenue performance across Royal Mail and GLS in the first quarter, and notwithstanding the current uncertainty, remain confident about the full year.”


  • Group revenue grew by 12.5% vs Q1 2020-21 and by 20.2% compared to Q1 2019-20;
  • Prospects for full year performance remain unchanged.

Royal Mail

  • Revenue: Increased 12.2% vs Q1 2020-21; Increased 13.4% vs Q1 2019-20;
  • Parcel volumes: Decreased 13% vs Q1 2020-21; Increased 19% vs Q1 2019-20;
  • Parcel revenue: Increased 3.4% vs Q1 2020-21; Increased 36.2% vs Q1 2019-20;
  • Addressed letter volumes (excluding elections): Increased 22% vs Q1 2020-21; Decreased 18% vs Q1 2019-20;
  • Total letter revenue: Increased 25.7% vs Q1 2020-21; Decreased 6.6% vs Q1 2019-20.


  • Revenue: Increased 12.4% vs Q1 2020-21; Increased 36.6% vs Q1 2019-20;
  • Volume: Increased 10% vs Q1 2020-21; Increased 34% vs Q1 2019-20;
  • Reiterating full year GLS guidance: low single digit % revenue growth and c. 8% operating margin.

Royal Mail

Royal Mail revenue in the first quarter increased by 12.2% year on year, and 13.4% over two years. As previously stated, the significant short-term uncertainty as we begin to unwind from the impacts of the pandemic means we are not issuing guidance for 2021/22 at this stage.

The first quarter of last year included the UK’s first lockdown when all non-essential retail was closed and people were required to stay at home.  Consequently, total parcel volumes in the first quarter this current financial year decreased compared to the same period last year (-13%), with the rate of decline increasing across the quarter as lockdown measures were eased. Total parcel revenues increased (+3.4%) due to positive product mix.

The domestic parcel market remains strong. The early signs are that domestic parcel volumes appear to be re-basing at a higher level than pre-COVID as consumers continue to shop online. While domestic parcel volumes decreased 7% year on year, they increased by more than a third (+35%) compared to pre-COVID levels in 2019-20.  International volumes were lower than the prior year, continuing the trend seen in the second half of 2020-21, due to a number of factors outlined previously including reduced air freight capacity and increased conveyance costs, and the transition to a new trade deal with the EU. As lockdown restrictions progressively ease, we continue to expect month-on-month fluctuations in parcel volumes. The future evolution of the pandemic, including levels of COVID transmission, consumer behaviour and economic factors such as GDP growth and inflation will impact on future performance.

Addressed letter volumes (excluding elections) increased, as did total letter revenue, compared to the same period last year, when the first lockdown meant that many businesses closed for the first time. Overall the structural decline in letters continues, with volumes down 18% compared to two years ago.

Royal Mail continues to make good progress on the delivery of the CWU Pathway to Change agreement and the delivery of non-staff cost savings of £110m are on track. We are also benefitting from the recent introduction of new products and services to meet changing customer demands, such as the roll out of parcel deliveries on Sundays and the introduction of Parcel Collect, our doorstep parcel collection service.


GLS delivered good volume and revenue growth in the quarter, both year on year and vs. Q1 2019-20.

Volume growth in the first quarter was 10%, or 34% compared to the first quarter of 2019-20. Volume growth slowed as a result of lapping the strong volumes seen during the first COVID-19 lockdown last year and the easing of restrictions in a number of countries. We have seen the share of B2B increasing due to recovering B2B volumes, combined with slowing B2C volume growth compared to last year.

Revenue growth of 12.4% (15.6% growth in €) compared to 2020-21, or 36.6% (38.5% growth in €1) compared to 2019-20, was driven by volume growth but also benefitted from improved prices and higher freight revenues, which were particularly negatively impacted by the shutdown of retail during the first COVID-19 lockdowns.

Revenue growth is expected to slow as the year progresses, due to easing of lockdown restrictions across the GLS footprint and stronger prior year comparators in the second half.

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