USPS shares service delivery improvements

USPS shares service delivery improvements

The U.S. Postal Service reported fourth-quarter service delivery performance data through the month of July that showed steady improvement across all First-Class, Marketing and Periodical mail categories from the third quarter ended June 30.

Fourth-quarter service performance for July 1 through July 30 included:

  • First-Class Mail: Delivered 89.0 percent of First-Class Mail on time against the USPS service standard, an improvement of 1.5 percentage points from the third quarter.
  • Marketing Mail: Delivered 92.6 percent of Marketing Mail on time against the USPS service standard, an improvement of 1.6 percentage points from the third quarter.
  • Periodicals: Delivered 82.7 percent of Periodicals on time against the USPS service standard, an improvement of 3.4 percentage points from the third quarter.

For the week of July 24 – 30, Marketing Mail maintained the highest service performance level (93.7 percent) reported for that category in nearly five years, since the week of August 20-26, 2016 (93.9 percent).

The Postal Service’s recent service delivery improvements have been, in part, the result of a strategic shift to more ground deliveries, decreasing the agency’s reliance on the limited cargo capacities of third-party air carriers.

The Postal Service is preparing for the higher delivery demands of the 2021 holiday peak season through increased hiring of delivery and plant personnel, the leasing of millions of additional square feet of sortation facilities, and the installation of new processing equipment to accommodate higher volumes and customers’ evolving mail and package delivery needs. Since April, the Postal Service has installed 39 of 112 new package sorting machines, reflecting infrastructure investments under the Delivering for America plan. This past week, new machines were installed in Memphis (TN), Denver (CO) and Seattle (WA). Markets that have installed machines recently include Philadelphia (PA), Traverse City (MI), Teterboro (NJ), Huntsville (AL), Eagan (MN), and Houston (TX). Installations are continuing across the country as the Postal Service plans to have new equipment running at 112 facilities by the 2021 peak holiday season. Additionally, the Postal Service is making a concerted effort nationwide to hire new employees ahead of the 2021 peak holiday season.


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