Improving the efficiency of postal services procurement in the public sector

Executive Summary 1
PART 1
Why postal services procurement is important in a changing postal market
The value and nature of public sector use of postal services and the opportunities for improved performance
The action being taken to improve public sector organisations’ use of postal services
Overview of changes in the UK postal services market
The National Audit Office’s examination
PART 2
Progress in improving public sector organisations’ use of postal services
and the scope to go further
Current performance in the use of postal services across the public sector
The progress towards improved efficiency and service delivery already achieved by our four central government case study organisations
The potential further efficiency gains and financial savings that can realistically be achieved across the public sector
The extent to which centrally led initiatives could contribute to improved performance
Further aspects of the public sector’s approach that inhibit efficiency
APPEndix
Study Methodology
GlOSSAry OF TErMS
P:LibraryPostalNAO Improving efficiency of postal service procurement in public sector.pdf