Collect+ reports 158% jump in parcel returns on Valentine’s Day

Collect+ reports 158% jump in parcel returns on Valentine’s Day

Collect+ has reported that it saw a total of 55,875 parcel returns on Valentine’s Day (14 February), indicating that a large number of Brits had ordered the wrong size, colour, brand or wrong gift entirely.

This was a 158% increase on the previous Monday (7 February ), which saw 21,630 parcels returned, and up 126% on Monday 31 January.

Collect+ added that the data from network of 10,000 UK locations also showed that a total of 74,080 parcels were collected from stores in the run up to Valentine’s Day between 11-14 February. In the same period 36,781 customer orders arrived in their local store.

Nick Williams, Head of Strategic Partners & Product, Parcels at PayPoint, commented: “Our Collect+ retailers are always ready and waiting to provide a quick and easy parcel service to their local communities. Last year, the UK celebrated Valentine’s Day under lockdown, so it’s great to see people were out and about last weekend collecting special purchases for loved ones. Buying the right gift isn’t always easy so, despite seeing a sizeable jump in returns on Valentine’s this year, we hope that significant others around the UK still remembered…it’s the thought that counts.”

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