Royal Mail posties to take photos to confirm delivery

Royal Mail posties to take photos to confirm delivery

Royal Mail is rolling out a further new feature across the UK, offering photos taken by posties at the delivery address as confirmation of delivery for its customers using Royal Mail Tracked services.

The feature will give Royal Mail’s sending and receiving customers increased visibility of how and where mail is delivered and further peace of mind as a result.

The Royal Mail app and website will show the postie’s photo of the delivered item when customers input their tracking details. Customers can also access the photo via email notifications from Royal Mail. Photos will also be made available where items are delivered to a neighbour.

The launch of this new feature follows the roll-out of new state of the art handheld devices to posties, announced in September 2021. The new devices have enhanced scanning and photo capabilities to support this new feature. The new device was selected following extensive trialling of different devices by postmen and postwomen across the UK who were impressed by the range of features it offered.

Nick Landon, Chief Commercial Officer at Royal Mail, said: “The photo capture feature is another example of how Royal Mail is innovating to increase convenience for customers, whilst continuing to deliver trust at the doorstep. We are always looking for new ways to ensure we provide the best service possible to all of our customers.”

Relevant Directory Listings

Listing image


Focus on the user experience SwipBox is focused on creating the world’s best user experience for delivering and picking up parcels using parcel lockers. Through a combination of intuitive network management software and hassle-free, app-operated parcel lockers, SwipBox delivers maximum convenience to logistics providers, retailers […]

Find out more

Other Directory Listings




P&P Poll


What is your top business priority?

Thank you for voting
You have already voted on this poll!
Please select an option!

MER Magazine

The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.


News Archive

Pin It on Pinterest

Share This