DHL: opening the door “to a more flexible customer experience in Hong Kong”
DHL Express has introduced its first-mile service in Hong Kong via DHL Lockers, providing customers with a more convenient way to deliver their packages.
The launch of the new service coincides with the company’s 50th anniversary in the city, marking an important milestone since its establishment in Hong Kong in 1972.
The service offers flexibility and convenience and caters to the demands of busy customers who may not be able to visit the 11 DHL ServicePoints across the city during operating hours. Depending on the location of the lockers, customers can use the new alternate contactless shipping option to ship anytime, at their convenience. For added convenience and peace of mind, customers will also receive notifications via SMS or emails, with links for them to easily track and trace their shipments.
“For 50 years now, we have been committed to fulfilling our purpose of ‘Connecting people, improving lives’ in Hong Kong. True to our ‘insanely customer centric culture’ to seek continuous improvement to delight our customers, these DHL Lockers will open doors to a better, more flexible customer experience in Hong Kong. We want to provide our customers with the convenience of dropping off their packages any time of the day, at a location near them,” said Chee Choong Ng, Senior Vice President and Managing Director of DHL Express Hong Kong and Macau.