The Postal Service Continues to Deliver Mail and Packages to 98 Percent of the Nation’s Population in Less Than Three Days

FY24 first quarter service performance scores covering Oct. 1 through Dec. 22, included:

• First-Class Mail: 85.7 percent of First-Class Mail delivered on time against the USPS service standard, a decrease of 5.4 percentage points from the fiscal fourth quarter.
• Marketing Mail: 93.8 percent of Marketing Mail delivered on time against the USPS service standard, a decrease of 1.4 percentage points from the fiscal fourth quarter.
• Periodicals: 81.2 percent of Periodicals delivered on time against the USPS service standard, a decrease of 4.8 percentage points from the fiscal fourth quarter.

Operational disruptions within our network, including insourcing of several Surface Transfer Centres after a supplier bankruptcy, and the extended shutdown of a critical St. Louis, MO processing facility due to a mercury leak from an illegally shipped package resulting in a lengthy decontamination period, have and will continue to negatively impact our service performance scores through the end of this month.

Additionally, as anticipated, USPS have seen a significant growth in package volume throughout the nation during this peak season time period.

That noted, USPS has effectively managed these expected increased package volumes along with the unexpected network disruptions outside our control as demonstrated by our continuing ability to deliver mail and packages to 98 percent of the nation’s population in less than three days. In fact, approximately 56 percent of mail and packages are delivered a day in advance of the specified service standard, and approximately 96 percent of all mail and packages are delivered within a day of its specified service standard, which evidences our ability to rapidly adjust to all conditions. The very small percentage of mail that is not delivered within this time frame is often the result of broader staffing and hiring issues within the local economies that USPS is working aggressively to address.

One of the goals of Delivering for America, the Postal Service’s 10-year plan for achieving financial sustainability and service excellence, is to meet or exceed 95 percent on-time service performance for all mail and shipping products once all elements of the plan are implemented. Service performance is defined by the Postal Service as the time it takes to deliver a mailpiece or package from its acceptance into our system through its delivery, as measured against published service standards.

With the implementation of the Delivering for America plan, the Postal Service continues its focus on improving service reliability for the American public and business customers by modernizing the outmoded and aging postal network across the nation.